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Privacy Policy

Effective Date: August 14, 2025

Lighthouse Productions, LLC dba PORT (“we,” “our,” or “us”) operates the websites portlighting.com & portlightingstore.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, chatbot, and services.

1. Information We Collect

We may collect the following personal information when you use our site, chatbot, or services:

  • Name

  • Email address

  • Phone number

  • Chat transcripts

  • Order information and payment details (processed securely through third-party providers)

  • Device and usage information (via cookies, analytics tools, and similar technologies)

2. How We Collect Information

We collect information through:

  • Online forms

  • Our chatbot/live chat

  • Cookies and tracking technologies

  • Analytics tools (including HubSpot and other website tracking)

  • Order checkout processes

  • Email or phone communications

3. How We Use Your Information

We use your information for purposes including:

  • Processing and fulfilling orders

  • Providing customer service and responding to inquiries

  • Sending marketing communications (where permitted)

  • Improving our website, products, and services

  • Analyzing site traffic and usage patterns

4. Use of Tracking Tools & Service Providers

We use certain third-party services to operate our website and provide customer support. These services may collect information automatically or process personal information you voluntarily provide.

  • HubSpot – We use HubSpot for customer relationship management, marketing, and analytics. HubSpot may set cookies to track website visits, session activity, and chat interactions. These cookies do not store your name, email, or phone number unless you provide that information through a form or chat, in which case the data may be linked to your profile.

  • ChatSimple – We use ChatSimple to operate our website’s chatbot. As the website owner, we are the data controller, and ChatSimple acts as a data processor. The chatbot collects chat transcripts, usage data, and any personal information you choose to provide during a conversation.

  • Shopify – We use Shopify to operate our online store and process orders. When you make a purchase, Shopify collects personal information such as your name, billing and shipping addresses, payment information, and order history to process and fulfill your order. Shopify may also use cookies to enable cart functionality, remember your preferences, and improve your shopping experience.

  • Social Media Integrations – Our website & marketing tools are integrated with social media platforms such as Facebook and Instagram (Meta). These integrations may collect information about your interactions with our content, advertisements, and website, including through the use of cookies, pixels, and similar technologies. This information may be used for analytics, marketing, and ad targeting purposes in accordance with the privacy policies of those platforms.

You can disable cookies in your browser settings; however, some features of our website may not function properly without them.

5. Sharing Your Information

We do not sell your personal information.
We may share your information with trusted third-party service providers who help us operate our business, such as:

  • Shopify – for e-commerce and order processing

  • HubSpot – for customer relationship management, marketing, and analytics

  • ChatSimple – for chatbot services

  • Payment processors, shipping companies, and analytics providers

These third parties are only authorized to use your information as necessary to provide services to us.

6. Your Rights

Your privacy rights may vary depending on your state of residence. These rights may include those under the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), Colorado Privacy Act (CPA), Connecticut Data Privacy Act (CTDPA), and other applicable state laws.
These rights may allow you to:

  • Access, update, or delete your personal information

  • Opt out of marketing communications

  • Restrict certain types of data processing

  • Request a copy of your data

To exercise these rights, contact us at abbi@portlighting.com.

7. Data Security & Retention

We retain personal information for an indefinite period unless a deletion request is received, in accordance with applicable law. Users may request deletion of their information at any time by contacting us.
We implement security measures such as encryption in transit, secure storage practices, and access controls to help protect your personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Effective Date.”

11. Contact Us

If you have questions or concerns about this Privacy Policy, you can contact us at:

Lighthouse Productions, LLC dba PORT
24 London Lane
Seabrook, NH 03874
Email: abbi@portlighting.com

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